Support
Address: 3rd Floor, Building B, Tecco Elite City,
Quyet Thang, Thai Nguyen, Vietnam
Quyet Thang, Thai Nguyen, Vietnam
Mail: support@casethemes.net
Support working hours 08:00AM – 17:30PM GMT+7
Support working hours 08:00AM – 17:30PM GMT+7
We look forward to your email regarding potential collaborations, requests, joining our team, pre-sales questions, or engaging in friendly creative discussions.
If you encounter any concerns with your purchased theme or have general inquiries about our themes, don’t hesitate to submit a request. Our team of friendly support professionals is here to assist you promptly.
How Can We Help You?
Choose the support method you want
Support Policy
What’s Included
If after following all instructions in theme documentation you still have troubles installing your theme, we’ll gladly help you and point you in the right direction.
Minor tweaks or changes that can be done without modifying theme source files or implementing new features.
We guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner.
Contact our support team if you’ve found an obvious bug that prevents you from using the theme as intended.
The list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the server configuration changes that will solve the issue you faced.
Website loading time depends on many factors like server response time, image optimization, caching etc. Our Tech Support Team can check your website and point you to the steps on improving your website performance.
What’s Not Included
If you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you.
This includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio.
We do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service.
Custom code and scripts you add on the website may conflict with the theme. Resulting issues are not covered by our Support Policy. For any development work, you can always refer to our custom studio.
Issues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider or consult the documentation for the software that you’re using to get the necessary assistance.
Optimizing your website performance or search engine optimization is beyond our support service. Feel free to get in touch with Case-Themes Customization Studio to get a quote on these offers.
Frequently Asked Questions
What’s the difference between buying on CaseThemes and ThemeForest?
- Both are 100% official purchase options.
- You receive the same premium theme, lifetime updates, and professional support.
- CaseThemes often offers better pricing and exclusive promotions unavailable on ThemeForest.
- Purchase directly from the official developer.
- Access to Membership plans with 200+ premium themes.
- Choose from Single Site, 10 Sites, or Unlimited licenses in one checkout.
- Faster access to exclusive deals, bundles, and new releases.
- Buy from whichever platform you prefer—we’re committed to providing the same quality product and support.
What is included with my purchase?
- A copy of the WordPress theme
- Access to import any of the demos included in the theme
- Access to Case Template Library
- Bundled in-house and third-party premium plugins
- 6 months free of professional support (can be extended after)
- All future updates are free, including all new features, templates, and fixes!
Are there any recurring fees?
No. This one-time purchase offers you lifetime updates at no extra cost. You can choose to purchase a support extension after the initial six months of support has expired – however, this is entirely optional. There are no recurring fees to continue using our themes.
How many plugins do I need to install to use a theme?
Our themes only need three plugins: Case Addons (theme core functionalities), Elementor (free page builder), and Redux Framework (free version)
Do I need to register any bundled plugin?
No. All plugins are fully-featured and included for free with your purchase.
Do I need to purchase Elementor PRO?
No. Our themes have similar features to Elementor PRO (Theme Builder, Visual Form Builder, Motion Effects, Parallax & Mouse Effects, Custom Fonts, Sticky Elements), and many more.
Will my site break after updating the theme?
No. We test all our updates before publishing them to ensure everything works well. But if something unexpected happens, you can use the Version Rollback feature to downgrade to a stable version.
How can I get support after purchase?
We have a dedicated support system with a team of agents to assist you. We also recommend checking through the documentation to find answers to common questions.
Can’t find the answer you’re looking for? Contact our team. Contact Us